User journey mapping workshops
Not sure where along the path your users are struggling?
We'll map every touchpoint, emotion, and decision.
You’ll discover ways to make your user journey smoother than ever.
How our user journey mapping workshop works
Get your team together around a whiteboard and watch your user journey come to life. Using simple tools like post-its and markers, we'll visualize each step users take with your product.
This collaborative exercise helps spot where users might get stuck and where we can make things better. It’s perfect for both existing products and new concepts.
And here's a bonus: it often sparks fresh ideas for improvements.
When would user journey mapping help you?
Your current product features have grown scattered and confusing
You want to align your cross-functional team on the product’s flows and features
You need a visual story to guide your product development
Your team wants to reconnect with how users really experience your product
What we do:
Guide your team through an interactive mapping session
Share UX best practices as we work
Create a clean digital version of your journey map
Document all insights and opportunities we discover
What you’ll get:
A clear view of where to improve your user experience
A unified vision your whole team can work from
Fresh ideas to solve pain points we uncover
A living document that grows with your product
Client voices
Hear it from our partners
“brightside Studio's ability to create meaningful customer journeys and UX/UI designs is truly exceptional.”
What makes us shine
Why you'll love working with brightside Studio
Full focus on outstanding UX
No Development, no Marketing. We excel at UX because that’s all we do, with seemless support for the talent you already have.
Designs in harmony with your KPIs
You don’t want a better UX just for aesthetics— and trust us, neither do we. Your business goals guide our design processes.
No more endless bottlenecks
We have the ressources to adapt to your needs and tackle projects at lightning pace. Because no business grows in the waiting room.
User-obsessed & insight-driven
No Development, no Marketing. We excel at UX because that’s all we do, with seemless support for the talent you already have.
Masters of the craft since 2008
You don’t want a better UX just for aesthetics— and trust us, neither do we. Your business goals guide our design processes.
Your success, our mission
We have the ressources to adapt to your needs and tackle projects at lightning pace. Because no business grows in the waiting room.
Our Experience
We speak your industry's design language
After years of working across different sectors, we've learned what makes each one special. When we understand your world, we can create solutions that truly fit.
Related individual UX services
Looking for something specific? We have focused ways to help your product succeed. Each service brings a unique perspective to your UX challenges.
Got more Questions
Action Kit FAQ
Is the User Journey Mapping workshop held remotely or on-site?
Both are possible: on-site at your office or remotely via a digital whiteboard. Either way, the result is a digital user journey map.
How long does a User Journey Mapping workshop take?
Usually one to two days, depending on the scope of the journey and the team size.
Who should take part in the workshop?
A cross-functional team from product, design and development, so everyone shares one picture of the user experience.
What is the difference between a user journey and a customer journey?
The user journey takes the product/UX perspective on one specific interaction; the customer journey takes the marketing view across the whole customer lifecycle.
What do we get as the outcome of the workshop?
A clear digital user journey map, documentation of all pain points and opportunities, and concrete recommendations for action.
Do we need existing personas or research data?
Helpful but not required. Without data we start hypothesis-based and show where research has the biggest impact.